Partial unavailability 13.07.20

  • Monday, 13th July, 2020
  • 17:42pm

Dear customers and partners,

Unfortunately, today at 14:58, our services were partially unavailable.

The reason for this was an extensive route leak of a peering at DECIX, which led to an overload of our routers by permanently and in fast clock sequence flapping BGP routes and sessions. This in turn resulted in a complete and unfortunately time-consuming rebuilding of the route table. The flapping peering was finally deactivated and the availability was restored at 15:05 or completely at 15:12.

We sincerely apologize for the inconvenience and thank you for your understanding.

Our support team will of course be happy to answer any questions you may have.

 

Friendly greetings

Your Keyweb

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